Here are some questions we get asked a lot...

and their answers.

Can I walk in and get a whole pie of whatever I want, whenever I want?

We are a small bakery and make as many pies as we can, however we may occasionally sell out. There is not guaranteed availability on any pies and all pies are sold on a first come first served basis. We always encourage pre-orders for whole pie. On Saturday and Sunday whole pie orders must be placed by Friday. All others will be on a first come, first served basis.

I came in for a whole pie and there were none available, but there were still slices of that pie, how can that be?

Each day a certain number of pies are allocated for whole pie sales and for slices. It is possible that we will be sold out of whole pies and still have pie available in slices, or vice versa, we always encourage pre-orders for whole pies. This policy is to ensure that we have enough slices in our inventory to serve all of our customers who choose to enjoy a slice of pie at our restaurant.

I am trying to order pie online, but the website won't show me the pies.

Our website does not perform well on certain browsers, if you are using Internet Explorer, it is likely our ordering software will not work, (Safari, Firefox and Google Chrome are all supported) please call in to place your order. Otherwise, check the availability of the pies. If it is a holiday season, it is likely that pre-orders are already closed for the season and you will need to call the shop for additional details.

How early will I need to place an order on the internet to get a pie?

Internet pre-orders are taken 24 hours in advance at the latest, if it is within 24 hours of your preferred pick-up time, please call the store for details. On Saturday and Sunday whole pie orders must be placed by Friday. All others will be on a first come, first served basis.

Can i pre-order a pie on the same day i would like to pick it up?

Due to our ordering system, pies cannot be reserved for same day pick up. You can order for the next day, or you can come in for a whole pie on a first-come first-served basis. Orders for Saturday and Sunday must be placed by Friday.

Can i walk in to get a pie for the holidays?

Yes, a limited number of whole pies will be available for pick up on the holidays on a first come, first served basis. holiday hours may vary from regular business hours, so be sure to check the website for details.

I placed a pre-order for pie and I no longer want the pie, can I cancel?

Pre-ordered pies are specially made for the order as they are placed and was baked with love just for you. Therefore, 24 hours notice is required for cancellation of a regular pre-order for a refund. Pre-orders for holidays must be paid for in advance and are not refundable. Refunds are not offered for day of pre-ordered pies that are not picked up or after the scheduled pick up date. If you would like to cancel or change your order, please call us at 469.206.6126.

Are there ALWAYS slices available from the store front?

Usually. However, sometimes we sell out, also we will not sell slices of pie 2 days before each holiday, check the website, Twitter, Facebook, or call us at 469.206.6126 for details.

I ordered a pie for pick up and I found a pie I would like better, can I trade it out?

Pre-ordered pies are specially made for the order as they are placed and was baked with love just for you. A pre-ordered pie cannot be traded out for another type of pie at the time of pick up.

I ordered a pie and I don't want to pick up that day, can I change the pick up date?

Pick up dates for pre-ordered pies cannot be changed without 24 hours advance notice, changes pick up dates for holiday pies that are pre-ordered are reviewed on a case by case basis.