We're thrilled to ship you some pie!
Here's some details about our shipping policies
Emporium Pies ships pie to the Continental U.S. using UPS 2 Day, UPS 3 Day and UPS Next Day to ensure freshness.
Orders are only shipped Monday through Thursday, to avoid weekend overlays. We do not ship holidays.
Our pies are shipped in custom designed packaging to ensure the quality and freshness of our product. However, because of the fragile nature of pies, some breakage of the crust or cracking may occur. This will not affect the taste and quality of our product.
Shipments can only be delivered to a street address within the United States.
UPS will not to deliver to P.O. Boxes.
Emporium Pies is not responsible for delays in delivery times due to incorrect or incomplete addresses.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
UPS may require a signature for delivery at the discretion of the driver.
Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
Orders may be picked up at Emporium Pies located at 314 N. Bishop Ave, Dallas, TX 75208, shipping orders are not eligible for pick up unless arrangements are made, in writing, prior to pick up. Shipping fees will not be refunded if an order that is scheduled to be shipped is revised to be a pick up order.
Due to the perishable nature of our products, Emporium Pies does not accept returns.
There are no returns or exchanges.
Circumstance Pending, Emporium Pies will issue a credit or reorder.
If, for some reason, you are unsatisfied with your purchase, please contact us at email@example.com within 2 days of when the package was received, and we will make every effort to make sure you are happy with your experience.
Special Orders and Large Quantities
When ordering quantities greater than 20 pies please place your order at least 7 days prior to your desired delivery date, otherwise rush fees may be incurred. For more information about special orders and pies for events or special occasions please email us at firstname.lastname@example.org.
Our pies are shipped from an offsite bakery that is not directly in contact with our stores. If you have a question about a shipping order or a concern, please do not call the shops, they will be unable to assist you. For expedient service or help with a shipping order, please email email@example.com.