Emporium Pies is a specialty pie shop with locations in Oak Cliff, Deep Ellum, and McKinney, Texas while also making local deliveries in the Dallas Metro area.

Below is some further info on what is going on at Emporium Pies during these unprecedented times. If you have any further questions, feel free to shoot us an email at hello@emporiumpies.com

Why are we doing this?

Our main goal is to ensure that our dedicated pie team can remained employed for the duration of this worldwide health crisis. The most responsible way to move forward as good citizens is to practice and encourage social distancing, which is not possible with our current service structure, so we are making changes to ensure that we can keep people working in a way that is safe for our team and our guests.

Who benefits from my pie purchase?

Our priority is to use 100% of profits from sales to employ our team, maintain paid sick leave and maintain health benefits for the team.

When will your shops resume business as usual?

We look to the future with hope that we will be able to open our stores as soon as society returns to normal.

How are you working to ensure the health of your team?

As always, we do not allow anyone who has symptoms of illness to come to work at Emporium Pies and the decision to change our business model is not being made because of illness in the company.

What if I currently have a pre-order for pick up at one of the shops?

If you currently have a pre-order pick up for one of our stores, we will be contacting you personally to make arrangements.

What happened to the cute little baskets?

We are switching to single use, cardboard containers for our slices to maximize our profit margin so as much money as possible can be used to pay our team.

Can I order a gift card?

We would LOVE for you to order a gift card, when you order a gift card, you give us some cash to pay our team in these lean times, and you're encouraging us with your confidence that we will be here when this is all over.

Are you hiring?

We know that these times are tough and that many people are experiencing difficulty finding work. We are working to keep our current team employed, but if we have more work than our team can handle, we will happily add some folks. We are always accepting resumes and you can apply online in the hiring tab of our website.

Why are you only operating a Pie-Thru in Bishop Arts?

While we would love to keep all of our stores going, it makes the most financial sense to consolidate our service to one location and have all of our team from every location work there. If we can turn off the lights at our other shops, we can put more cash towards payroll. We haven't forgotten about everyone else, though, we are expanding our delivery area to include all of the metro area and McKinney.

How many pies a day keeps your team working?

Ideally, we could sell 100 pies per day, which allows us to keep our team employed at a level that ensures food and housing stability. To be clear, 100% of our profits from all operations moving forward will go towards paying our team.

Can I pre-order a pie to pick up at the Pie-Thru?

Absolutely! It is actually preferable that you pre-order so that we can have more accurate baking numbers and can avoid costly waste. Don't have a pre-order, no problem! We will have pies first come first served.

What menu items are available in the Pie-Thru?

We will be selling our current spring menu in whole pies and by the slice in the Pie-Thru. Running low on coffee beans? We've got you! We have bags of Cultivar coffee beans (whole or ground) that you can grab and go! Keep an eye on our social media, some of your favorites may make a special appearance.

How is the Pie-Thru a safer way to get pie/food service?

We will only be serving pre-packaged pies at the pie-thru and will have a contactless experience set up to ensure the safety of our guests and our team.

How does the Pie-Thru work?

The Pie-Thru is located in the alley of our Bishop Arts location at 314 N Bishop Avenue. You stay in your car and someone from our friendly team will take your order from a safe distance. The Pie-Thru is credit card only. When your order is ready you'll pull around and grab your pie from the table on the side of the building.

Can you access the Pie-Thru on foot?

To ensure the safety of our team, we ask that you not come through on foot, that defeats the purpose!

Is there seating in the Pie-Thru?

Absolutely, you're welcome to remain seated in your car throughout the entire experience. Seriously though, we will not be able to accommodate seating due to the potential risk to our team.

Can I park and eat there?

Sure! Park wherever you want and eat your pie, just make sure you're keeping your (social) distance.

When will my pie be delivered?

We will be expanding our delivery window to accommodate deliveries from 11am to 6pm. We can't guarantee delivery times, but we are open to negotiations, just reach out at hello@emporiumpies.com and we will see what we can do.

Who will deliver my pie?

A member of our trained Emporium Pies delivery team will deliver your pie. Because we are delivering in-house, 100% of the delivery fee and any tips go straight to our team.

Can I send pie to a friend as a gift?

We think pie is the perfect way to let your friends know you're thinking about them while you're not able to see them in person. All you need is their address. Mark the order as a gift and we will send them a card telling them all about how much you miss them!

What steps are you taking to keep delivery drivers and recipients safe and healthy?

Because our delivery drivers are in-house, we can monitor their health. We are implementing a door drop delivery protocol and since delivery orders are placed online, it is a completely contactless experience. You can high five us later.

What is the Delivery Area?

Our delivery area covers all of Dallas, we are working to expand it. Are you outside of the delivery zone? No worries! Just send us an email at hello@emporiumpies.com and we will get you squared away.

Why are you charging a full delivery fee when others are waiving delivery?

While waiving delivery fees would drive demand, it would not really help with our need to maximize our profitability to pay our team. We appreciate your contribution to our efforts.